Overview
BridgeApp (“we”, “us”, “our”) helps connect people seeking support (“Seekers”) with organisations and individuals offering opportunities or services (“Providers”). This policy explains how we handle personal data when you use our website, apps, and related services (collectively, the “Services”).
Data we collect
Information you provide
- Account data: name, email address, password (hashed), role (seeker/provider).
- Profile data: headline, bio/mission, skills, organisation details, location, contact details you choose to share.
- Documents: CVs and other documents you upload (file contents and metadata).
- Messages: content you send through in-app messaging and application notes.
- Listings & applications: information contained in listings, applications, and status updates.
Information collected automatically
- Usage data: pages viewed, actions taken (e.g., saving listings), feature usage.
- Device & log data: IP address, user agent, approximate location (derived from IP), timestamps, error logs.
- Cookies/local storage: used for authentication, preferences (e.g., theme), and security.
Special category data
We do not require sensitive personal data (such as health information) to use the Services. However, if you voluntarily include sensitive information in messages, applications, or documents, you acknowledge you are choosing to share it. We recommend you avoid sharing sensitive data unless necessary.
How we use your data
- Provide and operate the Services (accounts, profiles, listings, messaging, applications).
- Facilitate connections between Seekers and Providers.
- Maintain safety, prevent fraud, enforce policies, and moderate content when needed.
- Communicate service updates and essential administrative messages.
- Improve performance, troubleshoot issues, and develop new features.
- Comply with legal obligations and respond to lawful requests.
Legal bases (UK GDPR)
Where UK GDPR applies, we process personal data under one or more of these legal bases:
- Contract: to provide the Services you request.
- Legitimate interests: to keep the Services secure, prevent abuse, and improve functionality.
- Consent: where you choose to provide optional data or allow certain cookies/preferences.
- Legal obligation: where we must comply with applicable laws.
Sharing & disclosures
We may share your information in the following situations:
- With other users: depending on your role and settings, certain profile details, listings, and application content may be visible to other users.
- Service providers: hosting, analytics, email delivery, customer support tools, and security services (under contract and confidentiality).
- Legal & safety: if required by law, to protect rights, prevent harm, or investigate abuse.
- Business changes: in connection with a merger, acquisition, or asset sale (with appropriate safeguards).
International transfers
If we transfer personal data outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), UK Addendum to EU SCCs, or other lawful mechanisms, as applicable.
Security
We use technical and organisational measures designed to protect your data, such as encryption in transit (HTTPS), access controls, and logging/monitoring. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Data retention
We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements. You may request deletion of your account, subject to legitimate retention needs (e.g., abuse prevention, legal compliance).
Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to processing, and request portability of your personal data. You may also withdraw consent where processing is based on consent.
To exercise these rights, contact support@bridgeapp.uk.
Children
BridgeApp is not intended for children. If you believe a child has provided personal data, contact us so we can take appropriate action.
Cookies
We use cookies and local storage to support authentication, security, preferences (like theme), and basic functionality. You can control cookies via your browser settings, but disabling them may affect site functionality.
Contact
For privacy questions or requests, contact:
BridgeApp Support —
support@bridgeapp.uk